fbpx
Greensboro: 336-574-0100, Roanoke: 540-265-2960
HEADWEAR AND GARMENT RETURNS

REFUNDS WITHIN 30 DAYS: Headwear, compression garments and jewelry in like new condition (please see eligibility requirements below) are gladly accepted for a full refund or exchange within 30 days of purchase.

CONDITION OF PRODUCTS: Items should be returned unworn, unaltered and unlaundered in original condition, with all original tags and packaging intact. Items must be free from loose hairs, stains, odors (such as cigarette smells or other strong odors), makeup and hair care products. Items that do not meet these conditions are not eligible for refund or exchange.

SHIPPING:¬†Return shipping is the customer’s responsibility. Please package items with care to ensure safe delivery back to us. If your item was shipped in a box, please pack it in a box (not an envelope) for returns. We cannot accept items back for return that reach us crushed, bent, permanently creased or otherwise damaged. Shipping fees are nonrefundable. If you received free shipping due to a promotion, standard shipping fees will be deducted from your refund.

DEFECTIVE PRODUCTS: Please open and inspect your items upon receipt of your order. Our quality control measures ensure that your items have been inspected at least three times before they are shipped to you. For this reason, product defects are extremely rare. Defects must be reported within 3 days of receipt. Defective items will be replaced (at no expense to the customer) for the same item ordered. If you prefer to replace it with a different product, your return will be handled like any other exchange.

INACCURATE SHIPMENTS: Please inspect your shipment immediately upon receipt of your package.  Omissions or inaccurate shipments must be claimed within 3 days of receipt.

EXCHANGE ORDERS: Exchange orders are charged a flat discounted shipping rate of only $5. This rate applies to domestic (USA) shipments only.

COURTESY SHIPMENTS: Items that are sent as a courtesy to you due to a lost shipment, a short shipment or a defective product are not eligible for refund or exchange.

PROCESSING TIME: Please allow 2 weeks for processing of your refund or exchange. 

WIGS AND HAIRPIECES - IN STORE PURCHASES

NO RETURNS OR EXCHANGES Due to state and federal health regulations, wigs and hairpieces purchased in-store may not be returned or exchanged.  Please be sure you are happy with your product and any customization performed before leaving the store.

WIGS AND HAIRPIECES -ONLINE PURCHASES

ONE TIME FREE EXCHANGE: No fee is charged if you return your wig for a store credit towards another wig. Store credits cannot be refunded to a credit or debit card. Wigs may be exchanged 2 times per order series. The second exchange is subject to a 20% or $25 restocking fee (whichever is greater) and is a final sale.

REFUNDS: Refunds are subject to a $10 or 20% restocking fee, whichever is greater. We will waive the restocking fee on your first wig return if you elect to get your refund in the form of a store credit.

EXCEPTIONS:¬†Some select wigs (such as clearance wigs) are final sale. These will be very clearly marked in red as “No Returns” in the product description.

CONDITION OF PRODUCTS: Items should be returned unworn, unaltered and unlaundered in original condition, with all original tags and packaging intact. Items must be free from loose hairs, stains, odors (such as cigarette smells or other strong odors), makeup and hair care products. Items that do not meet these conditions are not eligible for refund or exchange.

RETURN AUTHORIZATION: A return authorization number must be requested within 5 days of receipt by emailing us or calling 1-336-574-0100. The RA number should be written on the outer shipping box as well as the wig return form. Fill out our Wig Return Form and include it inside of the box with your wig.

TIMELINE: Return authorization numbers are valid for 3 days. To remain eligible for return, your package must be postmarked within 3 days of the original RA issue date.

RETURNS WITHOUT A RETURN AUTHORIZATION NUMBER: Eligible wigs returned without a return authorization number and received by our returns department within 30 days of purchase may be exchanged less a 20% restocking fee. Wigs returned without an RA number are ineligible for refunds. Wigs received more than 30 days past the original order date will not be accepted and will be returned to you at your expense.

SHIPPING:¬†The wig and manufacturer wig box must reach us undamaged or altered. Please do not affix tape or shipping labels to the wig box. Pack the wig box in a cardboard box to ensure that the original box reaches us in new condition. Return shipping is at the customer’s expense. We recommend insuring your shipment as we cannot be responsible for misdirected return packages. Exchanges are not eligible for free shipping or any other special promotions. Our standard shipping charges apply.¬† Otherwise, standard shipping fees will be deducted from your credit.

DEFECTIVE PRODUCTS: Please open and inspect your items upon receipt of your order. Our quality control measures ensure that your items have been inspected at least three times before they are shipped to you. For this reason, product defects are extremely rare. Defects must be reported within 3 days of receipt. Defective items will be replaced (at no expense to the customer) for the same item ordered. If you prefer to replace it with a different product, your return will be handled like any other exchange.

INACCURATE SHIPMENTS: Please inspect your shipment immediately upon receipt of your package.  Omissions or inaccurate shipments must be claimed within 3 days of receipt.

EXCHANGE ORDERS: Exchange orders are charged a flat discounted shipping rate of only $5. This rate applies to domestic (USA) shipments only.

COURTESY SHIPMENTS: Items that are sent as a courtesy to you due to a lost shipment, a short shipment or a defective product are not eligible for refund or exchange.

PROCESSING TIME: Please allow 2 weeks for processing of your refund or exchange.

GIFT CERTIFICATES

No Refunds: Gift certificate sales are final.  No refunds. Items purchased via gift certificate may be exchanged for merchandise or in store credit only. Exchanges are issued in accordance with the policies listed above.  

FACE MASKS AND BANDANAS

NO RETURNS We apologize but we are unable accept returns for face mask or bandana orders. Due to the specific use and risk of exposure to our staff or customers, all mask and bandana sales are final. Items that are returned to us will be disposed of. They will not be returned to you or refunded.